Turn returns into your next revenue opportunity.
Your branded return portal, built to drive exchanges, store credit and extra purchases. Set up by our team and improved every month through testing and reviews.
- Built for Shopify
- Exchanges, store credit and refunds
- AI review of every return
Find your better fit.
A different size? Something new? You decide.
€45.00
Exchange confirmed
Size L is on its way
One return. A whole new opportunity.
See what your customers experience, and the tools your team works with behind it.
A return is just the beginning.
Offer an exchange or store credit before a refund, with a bonus your customer can see. Relevant products in the same flow turn a return into a new order.
- Exchanges and store credit first, refunds when needed
- A store credit bonus you set per return form
- Products from your own Shopify catalogue
Relaxed trousers
Light grey · €65.00
Everyday sneakers
White · €89.00
Every return, reviewed before you open it.
Easy AI reads each request, checks it against your return rules and suggests the next step. Your team makes the call.
- A suggested outcome for every return
- Return reasons and patterns at a glance
- Answers to questions about your returns
Return R-1042
Requested 3 Nov 2026 · 1 item · €45.00
Approve as an exchange for size L. The item is unworn, within your 30-day window, and size L is in stock.
What is our top return reason this month?
Size. 38% of returns, mostly the everyday tee in M. A clearer size guide could prevent part of them.
Example data
Your rules. Already working.
Set eligibility, return windows and routing once. Eligible returns move from request to label to customer update on their own, so your team can focus on the exceptions.
- Return rules per form and product
- Return labels sent automatically
- Customers kept up to date at every step
Return R-1043
Handled by your return rules
- Return request received09:12
- Eligibility checked09:12
- Your return rules applied09:12
- Return label sent to the customer09:13
- Customer updated when the parcel movesLive
Your return portal. Your dedicated growth team.
We handle the setup, help you launch and keep improving your return experience through testing and monthly reviews.
Book a demoA portal that works for your brand
Branded returns, exchanges, store credit and relevant upsells, with automation rules built around your store.
White-glove onboarding
We configure your branding and return rules, test the flow together and help your team get ready to launch.
Ongoing testing and optimisation
We test offers, product suggestions and customer journeys to find what works best for your customers.
A monthly session with your team
Review results, discuss customer feedback and agree on the improvements we work on next.
Software, onboarding and ongoing optimisation in one partnership
More returns flowing. Your rules, still in control.
An example month with 1,000 returns of €80 each. Exchanges and store credit keep most of that value in your store.
1,000
Returns handled by your rules
60%
Of return value kept as exchanges and store credit
€48,000
Kept in your store instead of refunded
+€1,000
Extra product revenue from upsells
Illustrative example, not customer results or a forecast. Assumes €80 per return and a mix of 30% exchanges, 30% store credit and 40% refunds. 50 customers (one in six store-credit customers) add €20 in product spend above their credit, excluding tax and shipping. Retained value includes unredeemed credit and is not profit.
Simple pricing. Grows with your returns.
Pick the plan that fits your monthly volume. Every plan starts with a 14-day free trial.
Start-up
One shop, returns still handled by hand
Billed monthly, excl. VAT
- 100 returns a month included
- €0.79 per extra return
- 500 Easy AI credits a month
Scale-up
Two or three channels, a steady flow of returns
Billed monthly, excl. VAT
- 250 returns a month included
- €0.69 per extra return
- 1,250 Easy AI credits a month
Advanced
Several marketplaces, your own warehouse
Billed monthly, excl. VAT
- 750 returns a month included
- €0.59 per extra return
- 3,500 Easy AI credits a month
Enterprise
Returns are a department of their own
Billed monthly, excl. VAT
- 1,750 returns a month included
- €0.39 per extra return
- 7,500 Easy AI credits a month
Included in every plan
- All channels and return forms
- Unlimited team members
- Unlimited returns during your trial
- 14-day free trial
All prices exclude VAT. Return labels are invoiced separately, from €4.50 per label within the Netherlands plus €0.10 handling per label.
Before you start.
Something else on your mind? Ask Davey directly.
Davey Brouwer
Co-founder, EasyReturns
We already offer exchanges. Why EasyReturns?
The question is what could improve beyond your current flow. A pilot looks at relevant product suggestions, the customer experience and how much work your team needs to do. We agree on a baseline first, so existing exchange revenue isn’t presented as new revenue.
Do we have to move all our returns at once?
No. We agree the pilot scope with you and check how a limited rollout works with your existing setup before making changes. The approach depends on your integrations.
What does the pilot cost?
We discuss the scope and share the software, label and payment costs before you start. Your onboarding, pilot period and any continuation terms are agreed in advance.
Can you guarantee a revenue increase?
No fixed percentage fits every store. Results depend on your products, return volume, existing process and customer choices. We focus on measuring the difference, rather than promising the same result to everyone.
Is EasyReturns available for our store?
We’re rolling out with Shopify brands. Get in touch to check feature availability, integration requirements and whether a founder pilot fits your store.
Your next growth opportunity might already be coming back.
Tell us about your return flow. We’ll explore what a better one could look like, together.
Book a demoA conversation about your store. No obligation to start.